Last updated: 30.05.2026
The owner of the online store located at techtag.pl is TECHTAG Spółka z ograniczoną odpowiedzialnością (LLC), based at Stawki 8, unit U9, 00-193 Warsaw, VAT ID (NIP): 9662144151, REGON: 387303143, registered in the National Court Register (KRS) under number 0000865160.
Contact: tel. +48 889 559 888 · e-mail: info@techtag.pl
These Terms and Conditions set out the rules for using the Online Store (defined in § 2 below) by Customers who are Consumers or Entrepreneurs, and specify the rights and obligations of the Online Store towards these Customers. Acceptance of these Terms and Conditions is required to use the Online Store, particularly for placing an Order.
The Store's services are provided electronically within the meaning of the Act of July 18, 2002, on providing services by electronic means (Journal of Laws of 2020, item 344, as amended).
Persons using the Store are obliged to comply with these Terms and Conditions.
Terms used in this document mean:
1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, Internet domain, the Store's Website, as well as templates, forms, and logos posted on the Store's Website belong to the Seller, and their use may only occur in a manner specified and consistent with the Terms and Conditions and with the Seller's written consent.
2. The Seller will make every effort to ensure that the Online Store can be accessed by Internet users using all popular web browsers, operating systems, device types, and Internet connection types. The minimum technical requirements to use the Store's Website are an Internet browser of at least Internet Explorer 11, Chrome 66, FireFox 60, Opera 53, or Safari 5 or newer, with Javascript enabled, accepting "cookies," and an Internet connection of at least 256 kbit/s.
3. The Seller uses "cookies", which are saved by the Seller's server on the hard drive of the Customer's end device during the use of the Store's Website. The use of "cookies" is intended to ensure the proper functioning of the Store's Website. Each Customer can disable the "cookies" mechanism in their web browser, but this may cause difficulties in using the Store's Website.
4. To place an order in the Online Store and use electronic services, the Customer must have an active e-mail account and a valid mobile phone number.
5. The Customer is prohibited from providing unlawful content and using the Online Store in a manner contrary to the law, good practices, or violating the personal rights of third parties.
6. The Seller states that the public nature of the Internet and the use of electronic services may involve the risk of unauthorized persons obtaining and modifying Customer data. Customers should use appropriate technical measures to minimize these risks, particularly antivirus and identity protection software. The Seller will never ask the Customer for their Password.
7. It is unacceptable to use the resources and functions of the Online Store to advertise another business or product, post content unrelated to the Seller's activities, or post false or misleading content.
1. To create a Customer Account, the Customer must complete a free Registration.
2. Registration is necessary to place an order in the Online Store.
3. To register, the Customer should complete the registration form provided by the Seller on the Store's Website and send it electronically. During Registration, the Customer sets an individual Password.
4. The Customer can register via their user account on social networks: facebook.com, google.com, or linkedin.com. After authorization, social networks provide the Seller with the following personal data: first name, last name, and e-mail address. The username and password for the social network are not registered or stored by the Seller.
5. While filling out the registration form, the Customer has the opportunity to review the Terms and Conditions and accept them by checking the appropriate box.
6. During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box. The consent may be withdrawn at any time.
7. The Customer's consent to the processing of their personal data for marketing purposes is not a condition for concluding an agreement for the Customer Account Maintenance service.
8. After sending the completed registration form, the Customer will receive confirmation of Registration from the Seller by e-mail within 24 hours. At this moment, the agreement for the electronic provision of the Customer Account Maintenance service is concluded.
9. The Customer may not share their account with others.
10. If the Customer shares their account data, they bear full responsibility for the consequences of sharing the login and password with third parties.
1. The information on the Store's Website does not constitute an offer from the Seller within the meaning of the Civil Code, but only an invitation for Customers to submit offers to conclude a Sales Agreement.
2. The Customer may place orders in the Online Store via the Store's Website 7 days a week, 24 hours a day.
3. The Customer places an order by adding interested Goods to the Cart via the "ADD TO CART" button. After completing the order and specifying the Delivery method and payment form in the Cart, the Customer submits the order by clicking "Order with obligation to pay". Each time before shipping the order, the Customer is informed about the total price for the selected Goods, Delivery, and any additional costs.
4. Placing an order constitutes an offer by the Customer to the Seller to conclude a Sales Agreement for the Goods being ordered.
5. After placing an order, the Seller may send a confirmation to the provided e-mail address upon the Customer's explicit request.
6. Following the confirmation, the Seller may, upon request, send information about accepting the order for processing.
7. When making payments for Goods listed in Annex 15 to the VAT Act, where payments are documented by an invoice with a gross amount exceeding 15,000 PLN, taxpayers are required to apply the split payment mechanism in accordance with applicable law.
1. Product prices indicated in the Store are gross prices (including VAT) and are expressed in Polish Zloty (PLN).
2. The Store allows ordering Products 24 hours a day, excluding technical and maintenance breaks.
3. The Store accepts the following payment methods:
The Sales Agreement is concluded when the Order is placed (for cash on delivery) or after making a prepayment via one of the available payment platforms.
The Store delivers Products exclusively within the territory of Poland. Products are shipped within 48 business hours of the conclusion of the sales agreement, to the address specified in the order form. If shipping within this timeframe is impossible, the customer will be informed of a new shipping date or the option to cancel the order.
If an Order is incomplete or contains incorrect data, the Service Provider reserves the right to verify the Order by contacting the Customer. The processing of such an Order will be suspended until the Customer provides the missing details.
Order fulfillment is subject to the availability of the Product in the Service Provider's warehouse. If circumstances prevent the fulfillment of the Order, the Service Provider commits to notifying the Customer, stating the reason for the delay and the estimated fulfillment date.
Promotions and price discounts are valid under the conditions specified for a given Product on the Store's website. Unless explicitly stated otherwise, promotions and discounts cannot be combined.
Product photos and descriptions in the Store are for illustrative purposes. The appearance of the Product in photos may slightly differ from the actual Product delivered to the Customer, which may be due to monitor settings, lighting conditions, or other factors related to online shopping.
1. The Seller carries out Delivery within the territory of the Republic of Poland.
2. The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement without defects.
3. The Delivery and order processing times indicated on the Store's Website are calculated in Business Days.
4. Ordered Goods are delivered to the Customer via a Supplier to the address indicated in the order form.
5. The Customer is obliged to examine the delivered parcel in a time and manner accepted for parcels of that type. If any loss or damage is found, the Customer has the right to demand that the Supplier's employee draw up a proper protocol.
6. The Seller, according to the Customer's wishes, attaches a VAT invoice covering the delivered Goods to the parcel or sends it electronically as a PDF file to the provided e-mail address.
7. In the absence of the Customer at the specified Delivery address, the Supplier's employee will leave a notice or attempt to contact the Customer by phone to arrange a suitable delivery time.
1. The Seller ensures the Delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Good has a physical or legal defect (statutory warranty).
2. If the Good has a defect, the Customer may:
3. A Customer exercising statutory warranty rights is obliged to deliver the defective item to the Seller's address at the Customer's expense.
4. The Seller is liable under the statutory warranty if a physical defect is discovered before the expiration of two years from the release of the Good to the Customer. The claim for removal of the defect or replacement of the Good expires after one year, but this period cannot end before the period specified in the first sentence.
5. A Customer who is an Entrepreneur loses statutory warranty rights if they did not examine the Good in a time and manner accepted for Goods of that type and did not immediately notify the Seller of the discovered defect.
6. All complaints related to the Goods or the execution of the Sales Agreement can be sent by the Customer in writing to the Seller's address or via e-mail.
7. The Seller will respond to the complaint related to the Good or the execution of the Sales Agreement within 14 days of receiving the request.
8. The Customer may file a complaint to the Seller regarding the use of free electronic services. The complaint can be submitted electronically to the e-mail address. The Seller reviews complaints and responds to the Customer within 14 business days.
1. A Store User who is a consumer may, in accordance with the provisions of the Act of May 30, 2014, on consumer rights, use the right to withdraw from a distance contract without giving any reason and without incurring costs (except for the costs specified in Art. 33, 34 sec. 2 and 35 of the Consumer Rights Act), by sending an appropriate written declaration within 14 calendar days from the date of taking possession of the Product, to the address: TECHTAG Sp. z o.o., ul. Stawki 8, lok. U9, 00-193 Warsaw or by e-mail to: sklep@techtag.pl.
The right referred to above also applies to a natural person concluding an agreement directly related to their business activity, when the content of this agreement shows that it does not have a professional character for them.
This right does not apply to other Store Users.
The Store User is obliged to return the item immediately, but no later than 14 days from the date of withdrawal from the agreement.
2. The Store User is liable for any diminished value of the item resulting from using it in a way beyond what is necessary to establish the nature, characteristics, and functioning of the item.
The right of withdrawal does not apply to the User in cases of:
3. To streamline the return process, the item should be returned along with proof of purchase (receipt, VAT invoice).
The Seller is obliged to immediately, not later than 14 days from receiving the declaration of withdrawal from the agreement, refund all payments made by the Customer, including delivery costs, using the same payment method used by the User.
The Seller may withhold the refund until the Product is received back or the User provides proof of its return.
1. The Seller grants a quality warranty only for selected products. Information about the warranty is included in the Product description in the Online Store. The Seller does not grant a warranty for other products.
Detailed conditions and the scope of the warranty are included in the Warranty Card, sent via e-mail after placing the Order and available for download in the User Account panel.
The complaint procedure involves filling out the Warranty Claim Form found on the Seller's website.
After submitting the Form, the goods must be sent back to the address: TECHTAG Spółka z ograniczoną odpowiedzialnością, ul. Stawki 8, lok. U9, 00-193 Warsaw within 14 days of submission. If the goods are not returned within this period, the complaint form will be automatically closed.
The Online Store will respond to the warranty claim within 14 days. If the claim is accepted, the Online Store will repair or replace the goods with defect-free ones within 30 days of receiving the item.
The warranty does not exclude, limit, or suspend the Store User's rights resulting from the provisions on statutory warranty for defects of the sold item.
1. An Entrepreneur with Consumer rights who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
2. The period for withdrawal from the Sales Agreement starts from the moment the Entrepreneur with Consumer rights or a designated third party other than the carrier takes possession of the Good.
The Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a written declaration of withdrawal to the Seller at: TECHTAG Spółka z ograniczoną odpowiedzialnością, ul. Stawki 8, lok. U9, 00-193 Warsaw or via e-mail. Sending the declaration before the deadline is sufficient to meet it.
3. In the event of withdrawal from the Sales Agreement, it is considered void.
4. If the Entrepreneur with Consumer rights submitted a declaration of withdrawal before the Seller accepted their offer, the offer ceases to be binding.
5. The Seller is obliged to immediately, no later than 14 days from receiving the withdrawal declaration, return all payments made by the Entrepreneur with Consumer rights, including Delivery costs. The Seller may withhold the refund until receiving the Good back or proof of its return.
6. If the Entrepreneur with Consumer rights chose a delivery method other than the cheapest standard Delivery offered by the Seller, the Seller is not obliged to refund any additional costs.
7. The Entrepreneur with Consumer rights is obliged to return the Good to the Seller immediately, no later than 14 days from the withdrawal date, to: TECHTAG Spółka z ograniczoną odpowiedzialnością, ul. Stawki 8, lok. U9, 00-193 Warsaw.
8. In the event of withdrawal, the Entrepreneur with Consumer rights bears only the direct costs of returning the item.
9. If, due to its nature, the Good cannot normally be returned by regular mail, the Seller informs the Entrepreneur with Consumer rights about return costs on the Store's Website.
10. The Entrepreneur with Consumer rights is liable for any diminished value of the Good resulting from using it in a way beyond what is necessary to establish its nature, characteristics, and functioning.
11. The Seller issues the refund using the same payment method used by the Entrepreneur with Consumer rights, unless they explicitly agreed to another method that does not involve any costs for them.
12. The right of withdrawal does not apply to the Entrepreneur with Consumer rights for contracts where the Good is delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery.
13. The right of withdrawal also does not apply to contracts where the object of the service are items that, after delivery, due to their nature, become inseparably connected with other items.
1. The Seller provides free electronic services to Customers:
2. The services listed in § 12 sec. 1 are provided 7 days a week, 24 hours a day.
3. The Seller reserves the right to choose and change the type, form, time, and method of granting access to selected services, about which they will inform Customers in a manner appropriate for amending the Terms and Conditions.
4. The Newsletter service is available to any Customer who enters their e-mail address or phone number in the registration form. After submitting the form, the Customer will immediately receive electronic confirmation from the Seller. At this moment, the agreement for the Newsletter electronic service is concluded.
5. The Newsletter service consists of the Seller sending — according to the Customer's choice — an e-mail or text message containing information about new products or services in the Seller's offer.
6. Each Newsletter contains information about the sender, a filled "subject" field, and details on how to opt-out.
7. The Customer can unsubscribe from the Newsletter at any time by clicking the link in each message or deactivating the relevant field in the Customer Account.
8. The "Ask about a product" service involves sending a message to the Seller via a form on the Store's Website.
9. Opting out of the "Ask about a product" service is possible at any time by ceasing to send inquiries to the Seller.
10. The Customer Account Maintenance service is available after Registration and provides a dedicated panel allowing data modification, order tracking, and viewing order history.
11. A registered Customer can request the Seller to delete their Customer Account; it may be deleted up to 14 days after the request.
12. The "Posting reviews" service allows Customers with an Account to publish individual and subjective opinions about Goods on the Store's Website.
13. Opting out of the "Posting reviews" service is possible at any time by ceasing to post content.
14. The Seller has the right to block access to the Customer Account and free services if the Customer acts to the detriment of the Seller or other Customers, violates laws or these Terms and Conditions, or if security reasons justify it. The Seller will notify the Customer of the block via e-mail.
1. If a Customer or another person deems that content published on the Store's Website violates their rights, personal rights, good customs, feelings, morality, beliefs, rules of fair competition, know-how, or legal secrets, they may notify the Seller of the potential violation.
2. Upon notification, the Seller will immediately take steps to remove the violating content from the Store's Website.
Personal data protection rules are set out in the Privacy Policy.
1. The Store may use cookies (text files placed on the user's computer) that identify the browser and store login information. Cookies do not contain any personal data.
2. The Store uses Google Analytics — a web analytics service provided by Google, Inc. Google Analytics uses cookies to analyze how the Store is used. Information generated by cookies (including IP addresses) will be transmitted to and stored by Google on servers in the United States.
Cookie settings can be changed in your web browser. Failing to change these settings implies acceptance of the cookies used in the Store.
1. The Store, its Products, as well as works (including photos and descriptions), trademarks, databases, and their selection and arrangement on techtag.pl are protected under the Act of February 4, 1994, on copyright and related rights, the Act of June 30, 2000, on industrial property law, the Act of April 16, 1993, on combating unfair competition, and the Act of July 27, 2001, on database protection.
The Service Provider holds exclusive rights to the techtag.pl website. Proprietary copyrights to content, photos, descriptions, trademarks, and databases belong to the Service Provider or third parties based on relevant agreements.
2. By using works or databases provided on techtag.pl, Customers do not acquire any rights or licenses to them.
No content on techtag.pl, in whole or in part, may be copied, modified, distributed, published, recorded, or used in any form without prior written consent from the Service Provider.
3. Without prior written consent, Customers may only use techtag.pl for personal, non-commercial use as permitted by copyright law.
4. Any violation of copyright or industrial property rights is subject to sanctions under applicable law.
1. The Seller is liable for non-performance or improper performance of the contract; however, for contracts concluded with Entrepreneur Customers, the Seller is only liable for intentional damage and within the limits of actual losses incurred by the Entrepreneur Customer.
2. The content of these Terms and Conditions can be recorded by printing, saving to a drive, or downloading at any time from the Store's Website.
3. In the event of a dispute under the Sales Agreement, the parties will strive to resolve it amicably. Polish law governs the resolution of any disputes arising under these Terms and Conditions.
4. The Seller reserves the right to amend these Terms and Conditions. All orders accepted before the new Terms and Conditions enter into force are fulfilled based on the rules applicable on the day the order was placed. Amendments take effect 7 days after publication on the Store's Website. The Seller will inform the Customer 7 days before the new rules enter into force via an e-mail containing a link to the revised text. If the Customer does not accept the new rules, they must notify the Seller, resulting in the termination of the agreement.
5. Contracts with the Seller are concluded in Polish (and translated here for informational purposes).
6. These Terms and Conditions enter into force on 01.01.2022.